Case brief · Torts

TELLO v. ROYAL CARIBBEAN CRUISES, LTD. Case Brief

United States District Court, S.D. Florida • 2013
939 F.Supp.2d 1269 Torts Admiralty & Maritime Law Civil Procedure
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Case Brief Summary & Legal Analysis

4 min read

tl;dr: Margarita Tello alleged that Royal Caribbean’s negligence caused her son’s fatal fall overboard and that describing his death as suicide caused emotional distress. The court denied dismissal of negligence and vicarious-liability claims but dismissed negligent hiring, retention, training, supervision, and both emotional-distress claims.

Legal Significance: The decision applies maritime reasonable-care and pleading standards to alleged cruise-ship negligence while reserving specific-duty questions for later proceedings. It also illustrates prior-notice requirements for negligent hiring and retention, Florida’s emotional-distress limitations, and the pecuniary-damages restriction applicable to the surviving vicarious-liability count.

Case Facts & Court Holding

Key Facts & Case Background

Margarita Tello sued Royal Caribbean after her son Jose allegedly fell overboard from its cruise ship and presumably drowned. Her amended complaint alleged that bartenders served Jose multiple alcoholic beverages, leaving him intoxicated and disoriented. A crewmember allegedly recognized his intoxication and sensed something was wrong but provided no assistance. After encountering locked doors while attempting to reenter the ship, Jose allegedly climbed an outside railing near a service ladder, apparently seeking access to a lower deck, and fell overboard as the ship approached Belize City, Belize.

Margarita alleged that employees delayed responding to her concerns about Jose’s disappearance and that Belize Coast Guard officers were not notified until 11 a.m. She also alleged that nobody was monitoring the ship’s surveillance room when Jose fell.

After reviewing footage of the fall, the captain or someone in similar uniform allegedly told Margarita that Jose had committed suicide. Margarita alleged that, because of her Catholic beliefs, this characterization caused severe emotional suffering. She alleged no resulting physical injury.

Royal Caribbean moved under Federal Rule of Civil Procedure 12(b)(6) to dismiss the amended complaint in its entirety.

Court Holding & Legal Precedent

Issue: Did Margarita’s amended complaint sufficiently plead negligence, negligent hiring, retention, training or supervision, negligent and intentional infliction of emotional distress, and respondeat superior or agency liability to withstand Royal Caribbean’s motion to dismiss?

The court denied Royal Caribbean’s motion to dismiss Counts I and V and granted it as to Counts II, III, and IV. The allegations plausibly supported negligence and respondeat superior or agency liability; specific-duty disputes were reserved for later proceedings. Negligent hiring and retention lacked allegations of prior notice of employee unfitness, and training and supervision allegations duplicated Count I. The negligent-infliction claim alleged neither impact nor physical injury, and the alleged suicide statement did not constitute sufficiently outrageous conduct for intentional infliction. Recovery under Count V was limited to pecuniary damages allowable under the Death on the High Seas Act, a limitation that appeared undisputed.

IRAC Legal Analysis

Legal Issue

Did Margarita’s amended complaint sufficiently plead negligence, negligent hiring, retention, training or supervision, negligent and intentional infliction of emotional distress, and respondeat superior or agency liability to withstand Royal Caribbean’s motion to dismiss?

Conclusion

The decision illustrates the factual allegations needed to sustain cruise-passenger negligence and vicarious-liability claims at the pleading stage. Its surviving negligence claim does not establish the disputed specific duties or actual liability.

Legal Rule

A complaint must plead facts supporting a facially plausible claim. Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009). Vessel owners owe passengers reasonable care under the circumstances. Kermarec v. Compagnie Generale Transatlantique, 358 U.S. 625, 632 (1959). Negligent hiring or retention requires facts showing employer notice of employee unfitness. Stires v. Carnival Corp., 243 F.Supp.2d 1313, 1318 (M.D. Fla. 2002). Florida negligent-infliction claims require impact or, in qualifying circumstances, discernible physical injury or illness. Gracey v. Eaker, 837 So.2d 348, 355 (Fla. 2002). Intentional infliction requires deliberate or reckless infliction of severe suffering through outrageous conduct. Metro. Life Ins. Co. v. McCarson, 467 So.2d 277, 278 (Fla. 1985). Employers may answer for employee negligence within the scope of employment. Liberty Mut. Ins. Co. v. Electronic Sys., Inc., 813 F.Supp. 802, 805 (S.D. Fla. 1993). The Death on the High Seas Act limits recovery to pecuniary damages. 46 U.S.C. § 30303.

Legal Analysis

Applying Iqbal’s plausibility standard and Kermarec’s reasonable-care duty, the court concluded that alleged over-service of alcohol, failure to assist Jose, and delayed search-and-rescue plausibly supported negligence causing his death. Relying on Bridgewater and Hesterly, it deferred disputes over specific legal duties rather than deciding that every asserted duty existed.

Under Stires, negligent hiring and retention required factual allegations that Royal Caribbean knew or should have known of employee unfitness. General assertions of inadequate screening were insufficient. As Smolnikar illustrated, alleged negligence during this incident did not establish prior notice. Training and supervision allegations duplicated the surviving negligence count.

Applying Florida’s impact rule and its physical-injury requirement for claims without direct impact, the court found Margarita’s allegations of mental anguish insufficient for negligent infliction of emotional distress.

Under McCarson and Ponton, the alleged suicide characterization did not reach the required level of outrageousness. The alleged railing climb and fall supplied a factual predicate for the statement; the complaint supported no reasonable inference that the captain knew Margarita’s religious beliefs and intended additional suffering. Wallis further supported the conclusion that distressing statements following a passenger’s disappearance need not constitute outrageous conduct.

The alleged crew negligence also plausibly supported respondeat superior or agency liability. Count V specified no damages, and the court observed that its restriction to pecuniary recovery under the Death on the High Seas Act appeared undisputed.

The Opinion

Summary

  • A negligence claim against a cruise line for a passenger’s death survived dismissal because allegations of over-serving alcohol and failing to assist him plausibly stated a breach of the duty of reasonable care.
  • Claims for negligent and intentional infliction of emotional distress were dismissed because the captain’s statement about suicide was not legally “outrageous” (IIED) and the plaintiff alleged no physical injury (NIED).
  • Recovery for the death is governed by the Death on the High Seas Act (DOHSA), which limits damages to pecuniary losses.

Full text

Complete unedited opinion text as published by the court

JOAN A. LENARD, District Judge.

JOAN A. LENARD, District Judge.

THIS CAUSE is before the Court on Defendant Royal Caribbean Cruises, Ltd.'s Motion to Dismiss Plaintiff's Amended Complaint (D.E. 42, 6/14/12). Plaintiff Margarita Tello filed a Response in Opposition (D.E. 43, 7/2/12), and Defendant filed a Reply in Support (D.E. 45, 7/12/12). Having considered the referenced filings, related pleadings, and record, the Court finds as follows.

Plaintiff's Amended Complaint alleges the following.

In January 2011, Plaintiff Margarita Tello and son Jose Miguel Pietri Tello were passengers aboard Defendant's cruise ship, "The Liberty of the Seas." (Amended Complaint, D.E. 38 ¶¶ 14, 15.) Jose had recently turned twenty-one. (Id. ¶ 21.)

On the night of January 4, 2011, Jose and his friends went to the cruise ship's bar/dance club. (Id. ¶ 22.) Bartenders served Jose multiple alcoholic beverages, and Jose became intoxicated. (Id. ¶¶ 22, 23.)

Jose said goodnight to his friends and left the club at around 3 a.m. (Id. ¶¶ 24, 25.) He proceeded to walk around the cruise ship in an inebriated and disoriented state. (Id. ¶ 25.)

At around 3:30 a.m., Jose encountered a crewmember who was cleaning the game room at one of the ship's ocean decks. (Id.) Jose appeared intoxicated to the crewmember, and the crewmember could sense that "something was wrong." (Id.) Nonetheless, the crewmember did nothing to assist Jose. (Id. ¶ 26.)

Jose exited the game room and proceeded to walk around the ocean deck. (Id. ¶ 27.) He attempted to reenter the interior of the ship twice, but the doors that he tried to open were locked. (Id.)

Jose then approached a service ladder and began climbing the outside railing, apparently hoping to get down to a lower deck and find access to reenter the ship. (Id.) He fell overboard and presumably drowned. (Id. ¶¶ 1, 28.) When Jose fell overboard, the ship was approaching Belize City, Belize. (Id. ¶ 29.)

At some point Margarita discovered that Jose had not returned to their cabin. (Id. ¶ 30.) She went walking around the ship to look for him and notified cruise employees that she was looking for her son. (Id.) At around 7 a.m., an unidentified crewmember told Margarita that her son was likely sleeping in someone else's cabin. (Id.) Margarita insisted that Jose would not act that way and requested that a search be conducted. (Id.)

Belize Coast Guard officers were not notified until 11 a.m. that a passenger from ship had fallen overboard. (Id. ¶ 31.)

The ship allegedly maintained 800 closed circuit television cameras on board. (Id. ¶ 32.) At the time of Jose's fall, however, no one was manning the surveillance room. (Id.)

Following review of video footage showing Jose's fall, the ship's captain or someone in similar uniform told Margarita that her son had committed suicide. (Id. ¶ 53.) Margarita is a devout Catholic, and in the theology of the Catholic Church, death by suicide is allegedly a "grave or serious sin, preventing the sinner's soul from eternal life." (Id. ¶¶ 55, 56.) Margarita thus concluded that Jose's "soul [was] not at rest," that she would "not meet [Jose] again in the afterlife," and that Jose had "gone to hell." (Id. ¶ 56.)

Margarita filed this action against Royal Caribbean raising the following claims:

(See id. at 8-17.)

Royal Caribbean moves, pursuant to Federal Rule of Civil Procedure 12(b)(6), to dismiss the Amended Complaint in its entirety. (See Motion, D.E. 42 at 2.) Royal Caribbean argues in relevant part that: (a) Count I asserts nonexistent legal duties and otherwise fails to allege sufficient factual matter to state a negligence claim; (b) Counts II and V are non-actionable to the extent they seek damages that are not allowed under the Death on the High Seas Act; and (c) the Amended Complaint fails to adequately allege negligent, hiring, retention, training, or supervision, negligent infliction of emotional distress, intentional infliction of emotional distress, or respondeat superior/agency liability. (Id. at 2-13.)

Margarita responds that (a) Count I is pled with sufficient particularity, and Royal Caribbean's argument that Count I asserts nonexistent legal duties is premature; (b) some of her claims—presumably the emotional-distress counts—do not stem directly from Jose's death, so damages sought for those claims are not limited by the Death on the High Seas Act; and (c) the Amended Complaint adequately states claims for negligent hiring, retention, training, and supervision, negligent infliction of emotional distress, intentional infliction of emotional distress, and respondeat superior/agency liability. (Response, D.E. 43 at 3-11.)

Pursuant to Federal Rule of Civil Procedure 12(b)(6), a court may dismiss a claim for "failure to state a claim upon which relief can be granted." "To survive a motion to dismiss, a complaint must contain sufficient factual matter, accepted as true, to `state a claim to relief that is plausible on its face.'" Ashcroft v. Iqbal, 556 U.S. 662, 678, 129 S.Ct. 1937, 173 L.Ed.2d 868 (2009) (quoting Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 570, 127 S.Ct. 1955, 167 L.Ed.2d 929 (2007)). "A claim has facial plausibility when the plaintiff pleads factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged." Id. In reviewing whether a complaint should be dismissed, the Court accepts the facts alleged in the Complaint as true, and construes all reasonable inferences therefrom in the light most favorable to Plaintiffs. Bank v. Pitt,928 F.2d 1108, 1109 (11th Cir. 1991).

The Death on the High Seas Act establishes a cause of action for the death of a person "caused by wrongful act, neglect, or default occurring on the high seas beyond a marine league from the shore of any state." 46 U.S.C. § 30302. The Act applies to maritime incidents occurring within the territorial waters of foreign states. Ridley v. NCL (Bahamas) Ltd.,824 F.Supp.2d 1355, 1359 (S.D. Fla. 2010) (citing Sanchez v. Loffland Bros. Co.,626 F.2d 1228, 1230 n. 4 (5th Cir. 1980)). By its express terms, the Act does not permit the award of non-pecuniary damages. 46 U.S.C. § 30303; see also Sanchez, 626 F.2d at 1230 ("DOHSA specifically limits recoverable damages to those pecuniary in nature.").

The Act "provides a cause of action for death due to negligence." Ford v. Wooten,681 F.2d 712, 716 (11th Cir. 1982).

"To plead negligence, a plaintiff must allege that (1) the defendant had a duty to protect the plaintiff from a particular injury; (2) the defendant breached that duty; (3) the breach actually and proximately caused the plaintiff's injury; and (4) the plaintiff suffered actual harm." Chaparro v. Carnival Corp.,693 F.3d 1333, 1336 (11th Cir. 2012) (citing Zivojinovich v. Barner,525 F.3d 1059, 1067 (11th Cir. 2008)).

A vessel owner owes a duty to its passengers to exercise "reasonable care under the circumstances." See Kermarec v. Compagnie Generale Transatlantique,358 U.S. 625, 632, 79 S.Ct. 406, 3 L.Ed.2d 550 (1959).

Here the Court finds that Margarita has adequately pled a cause of action for negligence in her Amended Complaint. The facts alleged support a plausible claim that Royal Caribbean failed to exercise "reasonable care under the circumstances" in several respects—e.g., over-serving Jose, failing to assist him, failing to initiate a prompt search-and-rescue, etc.—and that Royal Caribbean's acts or omissions precipitated Jose's death. See, e.g., Doe v.Royal Caribbean Cruises, Ltd., No. 11-23323-CIV, 2011 WL 6727959, at \*4 (S.D. Fla. Dec. 21, 2011) (where plaintiff was served alcohol at ship lounge, was observed by crewmembers staggering around drunk and rebuffing advances of another passenger, and was later raped by other passenger, plaintiff stated actionable claim for negligence against cruise ship). Although Royal Caribbean argues that Margarita's claim is predicated on nonexistent legal duties, the Court agrees with Margarita that whether Royal Caribbean owed various specific legal duties is an issue more properly addressed at later stages of the case. See, e.g., Bridgewater v. Carnival Corp., No. 10-22241-CIV, 2011 WL 817936, \*2 n. 3 (S.D. Fla. Mar. 2, 2011) ("Carnival disputes whether it owed a duty to Plaintiff under the facts as pleaded. However such a contention is more appropriate for summary judgment than for the consideration upon a motion to dismiss." (record citation omitted)); cf. Hesterly v. Royal Caribbean Cruises, Ltd.,515 F.Supp.2d 1278, 1283 (S.D. Fla. 2007) ("Insofar as Hesterly alleges that Royal Caribbean had a `duty to exercise reasonable care under the circumstances,' Count I is sufficient to withstand Royal Caribbean's Motion to Dismiss.").

On this basis the Court denies Royal Caribbean's Motion to Dismiss as to Count I.

Negligent hiring occurs when, prior to the time the employee is actually hired, the employer knew or should have known of the employee's unfitness. Stires v. Carnival Corp.,243 F.Supp.2d 1313, 1318 (M.D. Fla. 2002) (citing Garcia v. Duffy,492 So.2d 435, 438 (Fla. Dist. Ct. App. 1986)). The issue of liability focuses primarily upon the adequacy of the employer's pre-employment investigation into the employee's background. Id. To state a cause of action for the tort of negligent hiring or retention, a plaintiff must allege facts showing that the employer was put on notice of the harmful propensities of the employee. Id. (citing Willis v. Dade County Sch. Bd.,411 So.2d 245, 246 (Fla. Dist. Ct. App. 1982)). The principal difference between negligent hiring and negligent retention as a basis for employer liability is the time at which the employer is charged with knowledge of the employee's unfitness. Id. (citing Garcia, 492 So.2d at 438).

Here the Court finds Margarita's allegations insufficient to state a claim that Royal Caribbean negligently hired or retained any crewmembers. The Amended Complaint avers only, in relevant part, that Royal Caribbean failed "to properly screen, investigate, interview, and otherwise hire crewmembers, employees, and/or agents." (Amended Complaint, D.E. 38 ¶ 49a.) Margarita alleges no facts indicating that Royal Caribbean's crewmembers were unfit for employment and that Royal Caribbean knew or should have known of their unfitness. And any alleged negligence by the crewmembers in the case at the bar cannot sustain Margarita's claim, as it would not establish prior notice of unfitness to Royal Caribbean. See, e.g., Smolnikar v. Royal Caribbean Cruises Ltd.,787 F.Supp.2d 1308, 1322 (S.D. Fla. 2011). The Court thus finds that Margarita has pled insufficient factual matter to sustain a negligent-hiring-or-retention claim. Furthermore, to the extent that Count II alleges negligent training or supervision, the Court finds these allegations duplicative of substantially similar claims already raised under Count I.

For these reasons, the Court grants Royal Caribbean's Motion to Dismiss as to Count II.

Under Florida law, the so-called "impact rule" generally requires that "`before a plaintiff can recover damages for emotional distress caused by the negligence of another, the emotional distress suffered must flow from physical injuries the plaintiff sustained in an impact.'" Fla. Dep't of Corr. v. Abril,969 So.2d 201, 206 (Fla. 2007) (quoting R.J. v. Humana of Fla., Inc.,652 So.2d 360, 362 (Fla. 1995)).

To maintain a negligent-infliction-of-emotional-distress claim in the absence of a direct impact, "the complained-of mental distress must be `manifested by physical injury,' the plaintiff must be `involved' in the incident by seeing, hearing, or arriving on the scene as the traumatizing event occurs, and the plaintiff must suffer the complained-of mental distress and accompanying physical impairment `within a short time' of the incident." Willis v. Gami Golden Glades, LLC,967 So.2d 846, 849 (Fla. 2007) (quoting Eagle-Picher Indus., Inc. v. Cox,481 So.2d 517, 526 (Fla. Dist. Ct. App. 1985)).

In short, a plaintiff claiming negligent infliction of emotional distress must show "either impact upon one's person or, in certain situations, at a minimum the manifestation of emotional distress in the form of a discernible physical injury or illness." Gracey v. Eaker,837 So.2d 348, 355 (Fla. 2002).

Based on the foregoing, the Court finds Margarita's allegations insufficient to state a claim for negligent infliction of emotional distress. The allegedly tortious conduct in this case—i.e., a captain's communication to Margarita that her son had committed suicide—involved no physical impact to Margarita. To sustain her claim, therefore, Margarita must allege some manifestation of physical injury beyond mere mental distress. Margarita's Amended Complaint avers only that she "has suffered severe and debilitating mental anguish, and has suffered other severe and debilitating effects such as emotional distress proximately caused by said conduct, which has irreparably, severely and permanently harmed" her. (Amended Complaint, D.E. 38 ¶ 57.) As Margarita suffered no impact and alleges no physical injury resulting from the conduct at issue, the Court finds that Margarita has pled insufficient factual matter to sustain her negligent-infliction-of-emotional-distress claim.

On this basis the Court grants Royal Caribbean's Motion to Dismiss as to Count III.

To prove intentional infliction of emotional distress under Florida law, the plaintiff must establish: (1) deliberate or reckless infliction of mental suffering; (2) by outrageous conduct; (3) which conduct must have caused the suffering; and (4) the suffering must have been severe. Metro. Life Ins. Co. v. McCarson,467 So.2d 277, 278 (Fla. 1985). Behavior claimed to constitute the intentional infliction of emotional distress must be so outrageous in character, and so extreme in degree, as to go beyond all possible bounds of decency. Ponton v. Scarfone,468 So.2d 1009, 1011 (Fla. Dist. Ct. App. 1985). The court must evaluate the conduct as objectively as possible to determine whether it is atrocious and utterly intolerable in a civilized community. Id.

Here the Court finds Plaintiff's allegations insufficient to state a claim for intentional infliction of emotional distress. One cannot say that the captain's allegedly tortious conduct—i.e., informing Margarita that Jose had committed suicide—was "so outrageous in character, and so extreme in degree, as to go beyond all possible bounds of decency." The reality is that Jose had in fact climbed a railing and fallen overboard. This is not a situation in which, with no justification or factual predicate, the captain decided to play a joke on Margarita by falsely informing her of her son's death. Cf. Restatement (Second) of Torts § 46 cmt. d, ilus. 1 (1965) ("As a practical joke, A falsely tells B that her husband has been badly injured in an accident, and is in the hospital with both legs broken. B suffers severe emotional distress. A is subject to liability to B for her emotional distress."). There is also no indication, nor any reasonable inference, that the ship's captain knew of Margarita's religious faith and characterized Jose's death as a "suicide" with the intention of causing Margarita extra emotional suffering. For these reasons, the Court finds Plaintiff's claim unsustainable. See also Wallis v. Princess Cruises, Inc.,306 F.3d 827, 842 (9th Cir. 2002) (although ship's master stated that plaintiff's husband was "probably dead and that his body would be sucked under the ship, chopped up by the propellers, and probably not be recovered," such conduct was not "extreme and outrageous," and "there [was] nothing in the record to support a finding that anybody from Princess went out of their way to torment or mistreat the Plaintiff in a manner that our society could view as utterly deplorable").

On this basis the Court grants Royal Caribbean's Motion to Dismiss as to Count IV.

"An employer may be vicariously liable to third parties under the principle of respondeat superior for damages and injuries caused by its employee's negligent acts which are committed within the scope and course of his employment." Liberty Mut. Ins. Co. v. Electronic Sys., Inc.,813 F.Supp. 802, 805 (S.D. Fla. 1993). "[T]he doctrine of respondeat superior applies to hold a carrier responsible for the defaults of its crew." Muratore v. M/S Scotia Prince,845 F.2d 347, 353 (1st Cir. 1988) (citation omitted). Vicarious liability may also be established by showing an "agency relationship," which involves (1) acknowledgement by the principal that the agent will act for it, (2) the agent's acceptance of the undertaking, and (3) control by the principal over the actions of the agent. Lobegeiger v. Celebrity Cruises, Inc.,869 F.Supp.2d 1350, 1356 (S.D. Fla. 2012).

To the extent that crewmembers may have been negligent in over-serving, failing to assist, failing to monitor, failing to safeguard, or failing to promptly search for Jose, the Court finds that Margarita has stated a plausible claim for respondeant superior or agency liability. While Royal Caribbean argues that Margarita's respondeat-superior/agency-liability count seeks damages that are non-recoverable under the Death on the High Seas Act, the damages sought under that count are actually not specified in the Amended Complaint. There appears no dispute, at any rate, that recovery under that count is limited to pecuniary damages allowable under the Act.

For these reasons the Court denies Royal Caribbean's Motion to Dismiss as to Count V.

It is accordingly ORDERED AND ADJUDGED that: